Monday, January 30, 2012

SAP Radio Special, Future of CRM: Know Thy Customer, Know Thy Profit, Spotlights CRM Systems of the Future


Anthony Leaper of SAP and R “Ray” Wang of Constellation Research Group to be featured as guests on Breakfast with Game-Changers Radio program with Host Bonnie D. Graham, Wednesday, December 21 at 8 AM PT on the VoiceAmerica Talk Radio Network
Phoenix, AZ (PR-Inside) December 19, 2011 -- Tune in on Dec. 21 at 8 AM Pacific, when Breakfast with Game-Changers producer/host Bonnie D. Graham asks CRM industry giants Anthony Leaper and R “Ray” Wang how the CRM system of the future will be smart, dynamic and personalized enough to help you score a better grade on your customer report card.

Presented by SAP, Breakfast with Game-Changers airs live on Wednesdays at 8 AM Pacific on the VoiceAmerica.com Business channel. The program is also available via rebroadcast, on-demand, mp3 download, iPhone mobile app, and iTunes podcast syndication. Online access: spr.ly/SAPRadio.


The VoiceAmericaTM Network offers the latest conversations in a talk radio format, providing education, interaction, and advice on key issues live, on demand as well as through pod cast download. If interested in hosting a talk radio show on VoiceAmerica Network, or for advertising / sponsorship information or other show details, contact Jeff Spenard, President of Internet Radio at 480-294-6417 or at jeff.spenard @ voiceamerica.com.

About the Panelists:
Anthony Leaper is Senior Vice President and General Manager, Line of Business Customer Solutions for SAP. He is responsible for all of SAP’s Sales, Service and Marketing Solutions. His focus is on pushing innovation to ensure SAP’s CRM solutions deliver value to its customers and enable them to improve customer insight and intimacy in a way that delights their customers and exceeds their expectations. Previously at Oracle, Anthony was Head of CRM On Demand Product Management for Europe Middle East and Africa (EMEA). Prior to Oracle’s acquisition of Siebel, he was Chief Technology Director for EMEA at Siebel, where he designed and developed Siebel's Information Technology Strategy offering and was universally recognized as a leading authority on Siebel’s technology and architecture. Prior to entering the technology sector, he was a builder and surveyor in the construction industry, pioneering innovative software solutions to support customer-facing activities. Anthony Leaper is currently a regular contributor at blogs.forbes.com.

R “Ray” Wang is a Principal Analyst and CEO at Constellation Research Group. He previously was a founding partner and research analyst for enterprise strategy at Altimeter Group and the author of the popular enterprise software blog, "A Software Insider’s Point of View". With viewership in the millions of page views a year, Ray’s blog provides insight into how disruptive technologies and new business models impact the enterprise. Ray’s background in emerging business and technology trends, enterprise apps strategy, technology selection, and contract negotiations provides his clients and readers with the bridge between business leadership and technology adoption.

About SAP:
SAP is the world's leading provider of business software solutions. Through mySAP™ Business Suite, people in businesses around the globe are improving relationships with customers and partners, streamlining operations, and achieving significant efficiencies throughout their supply chains. Today, more than 19,300 companies in over 120 countries run more than 60,100 installations of SAP® software. With subsidiaries in over 50 countries, the company is listed on several exchanges including the Frankfurt stock exchange and NYSE under the symbol "SAP." (Additional information at <http://www.sap.com>)

About VoiceAmerica/World Talk Radio, LLC:
World Talk Radio, LLC is the world leader in online media broadcasting and the largest producer and distributor of live internet based talk radio and TV, delivering over 1,000 hours of programming weekly on its VoiceAmerica™ Network (www.voiceamerica.com) and WorldTalk Radio Network (www.worldtalkradio.com) as well as live and on-demand video content on VoiceAmerica.TV (www.voiceamerica.tv). Featuring more than 200 hosts broadcasting to eight niche community based channels: its flagship VoiceAmerica™ Variety Channel, VoiceAmerica™ Health & Wellness Channel, VoiceAmerica™ Business Channel, VoiceAmerica Sports, 7th Wave Channel, The Green Living Channel, VoiceAmerica Kids Channel and World Talk Radio Variety Channel. VoiceAmerica™ TV offers targeted and exclusive video programming channels. World Talk Radio, LLC is one of the pioneers in internet broadcasting, producing and syndicating online audio and video, offering an innovative, effective and comprehensive digital broadcast platform. Digital Publishing through its 10 years of broadcast and media experience along with our seasoned staff of Executive Producers, Production and Host Services Group, World Talk Radio, LLC provides an internet radio and video platform for new, emerging and veteran media personalities to expand and monetize their business and brand in an online digital medium.

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